Frequently Asked Questions
Get answers to the most asked questions. Do you have any questions that are not listed? Don’t hesitate to contact us via our contact page.
Q: The current session plugin doesn’t show the current session.
A: Make sure that you’ve set the dates for the days of your event.
Q: How do I install Extensions?
A: After buying an extension, you can download a ZIP file. From your WordPress dashboard, go to Plugins -> Add New and
Q: Why are my Sympose Settings not showing?
Q: My sidebars don’t show, how is that?
A: Sympose can overwrite your theme’s sidebar with it’s own sidebars. You can define this in Sympose -> Settings. Check the Overwrite Sidebars settings, and then choose your theme’s default sidebar from the dropdown below.
Q: Where do I find the shortcodes and how do I use them?
A: After creating profiles for people and organisations and setting the information for the event, Sympose automatically generates shortcodes based on this content. From your Dashboard, go to Sympose -> S
Q: Why doesn’t my shortcode work?
A: To be able to use and display the full content for
Q: How can I display the pictures of people and organizations on the schedule?
A: First off, make sure you’ve set the schedule to show people / organisations. You can do this in Sympose -> Settings, then make sure you’ve added images to the profiles. Last but not least, make sure your session has people or organisations linked to them. You can select these when you edit a session.
Q: How can I display the people linked to a session?
A: Install the extension Sympose session people and place the widget in the Sympose Sessions widget area. This will display the picture of the speakers of a specific session on the sidebar.
Q: How can I display images in a circle with Sympose?
A: Just install Circle Images extension and the pictures will automatically display as circles.
Q: How do I use the Sympose Genesis Sidebars extension?
A: Sympose Genesis Sidebars does not need any configuration. After installing the plugin, Genesis’ Sidebars will automatically be replaced with the Sympose sidebars for Sympose-related content. Do make sure you add widgets to Sympose’s sidebars!
Q: Why is the contact form showing in duplicate on my page?
A: In case a contact form appears in both sidebar and under the description of a person or organisation you can disable this by going to Sympose -> Settings -> General and remove the checkbox on “Render sidebars after post content”.
Q: How can I display the days of my event on the schedule?
A: On the dashboard go to Sessions -> Events and Add New Event. First, be sure you created a main event with a name and a slug. This will work as a parent event. In case you want to create multiple days for your event just Add a new event an fill the name, a slug, a start date and on the Parent Event choose the main event you created. This will make sure that the days are connected to the main event and will be displayed on the schedule.
Q: How to handle multiple sessions on different tracks at the same time?
A: Sympose supports multiple sessions at the same time. To combine these in the schedule, set the main session as a post parent of the other sessions.
Q: How can I influence the way Sympose looks?
A: We recommend using a theme to change the look and feel of Sympose, so that Sympose can handle the functionality for you. In the future we do plan to release an extension that hooks into the WordPress customizer, allowing you to change some styling in Sympose. Until then you’ll have to do it with themes and your own CSS. We do have some Code Snippets to get you started. Subscribe to the newsletter to keep up-to-date about the progress on the customizer!